Cigna Connect | Client Edition | Autumn 2018 top
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Cigna Client Connect
Autumn 2018

Phil Austin

CEO, Cigna Europe

The launch of Cigna Wellbeing®

The future of employee health




Welcome to the autumn issue of Connect – a special edition, dedicated to the launch of Cigna Wellbeing® - Cigna’s new mobile health and wellbeing app.

 Cigna Wellbeing® is testament to Cigna’s commitment to employee health. We go beyond health insurance and want to be there for employees in sickness and health.
With the Cigna Wellbeing app, wherever they are in the world, employees can count on Cigna to be with them every step of the way, keeping them healthy, engaged and motivated.

We want all employees to benefit from the great services the app has to offer.

  • For all fully insured clients, at renewal time, Cigna Wellbeing will be made available without any additional costs*.
  • For our ASO clients, we offer a tailored and personalised solution – please get in touch with your Client Manger for more information.

Start by viewing this short video and then keep reading to learn more about the extensive services the new Cigna Wellbeing app has to offer.

*Services are subject to plan agreement




Connecting employees to digital health

Cigna’s European Medical Director, Dr Peter Mills, introduces us to the new Cigna Wellbeing® app

Talk to a doctor anytime, from anywhere

Cigna Wellbeing® Global Telehealth

Supporting employees

Cigna Wellbeing® International Employee Assistance Programme
Peter-Mills

Dr. Peter Mills

European Medical Director, Cigna Europe

CONNECTING EMPLOYEES TO DIGITAL HEALTH

Cigna’s European Medical Director, Dr Peter Mills introduces us to the new Cigna Wellbeing® app.



As specialists in workplace health, we know that employee engagement is the key to understanding attitudes towards health and wellbeing. This knowledge allows us to develop innovative services and products that put wellbeing at the heart of business strategy.

The Cigna Wellbeing® app aligns business goals with employee health. The app is built to support health in three key areas. Individually, each area of support focuses on specific healthcare issues. However, it’s their collective impact that can bring about life changing improvements in employee health and wellbeing. And this, in turn, is good for any business.


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Access

Helping employees access the care they need, wherever they need it

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Access to the care employees need, when they need it

We believe employees should have access to an experienced doctor and the care they need wherever they’re based in the world. Through our Telehealth service*, employees can arrange a consultation by phone or real-time video chat and speak to a certified doctor. It’s global, multilingual and available 24/7†.

†Video consultation appointments can be scheduled from Monday to Friday, GMT: 8:00 - 22:30
*Services are subject to plan agreement

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Manage

Making it easier for employees to manage their care to stay well

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Let employees take control of their health to get well

The focus now turns to employee current health status. With the app, employees can record and track key biometrics and establish a benchmark from which their heart rate, blood pressure and other health indicators are measured and monitored. Crucially, if employees suffer from chronic conditions, such as diabetes or cardiovascular disease, we make sure they receive proper clinical support and the encouragement to become more proactive in managing their care.

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Change

Encouraging employees to change their lifestyle behaviours and improve their health and wellbeing

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Changing lifestyle behaviours to stay well

Improving employee health means making changes to their lifestyle. It just takes a few minutes to complete a Wellbeing Assessment and with a personalised report and health score, employees can identify areas such as stress levels, sleep patterns and nutrition where they might need to rethink their behaviour. Our one-to-one motivational coaching programmes* are designed to point employees in the right direction and help them make positive improvements to their lifestyle.

*Subject to plan agreement

Talk to a doctor anytime, from anywhere

Cigna Wellbeing® Global Telehealth

When employees don’t feel well, they want to get better fast. There are times when a visit to a doctor’s office is difficult to manage. But now employees can have convenient access to quality healthcare through Global Telehealth*, a new service available with the Cigna Wellbeing® app.

Employees can use Global Telehealth for:

Video or phone consultations with licensed doctor

Making preparations for an upcoming consultation

A diagnosis for non-emergency health issues and acute conditions

Discussing a medication plan and potential side effects

Prescriptions for common health concerns, when medically necessary

Watch this short video to learn more.

Supporting employees with whatever life challenges come their way

Cigna Wellbeing® International Employee Assistance Programme




Cigna’s International Employee Assistance Programme* (IEAP) is a personal and confidential service offered to employees and their family members to help identify and solve problems they face in their everyday working and family lives. We provide support, information, and counselling 24/7 for all their personal, work, and family challenges, whether it’s a question on a practical matter or a crisis situation. We will provide direct relief and will help find the right support locally to get to the bottom of the problem.

Employees can contact us in confidence if they require assistance to:



  • Work through sensitive, complex issues such as relationships, depression, or substance abuse;
  • Find a solution to work issues: (e.g., if they feel harassed by a colleague or overwhelmed by their job.);
  • Help manage stress, adapt to life with a new baby, or cope with health issues, whether physical or mental;
  • Assist with childcare, senior care, and financial or legal issues;
  • Ask for support in an emergency situation beyond their control

*Subject to plan agreement

We offer three levels of services:

Measure, evaluate and change lifestyle behaviour

Health and wellbeing assessments

There are times when we could all benefit from making some changes to our lifestyle. Factors such as stress, sleep, weight and diet can have a huge impact on health, so it’s important to know how well employees are coping. With the Cigna Wellbeing® app employees can focus on areas of their lives where they need to make changes.


Health Risk Assessment
The confidential, online Health Risk Assessment allows each employee to create their own unique report. It’s a 360º view of their health that shows them:

  • What’s working
  • What needs work
  • Any risk areas


Targeted Risk Assessments
Our Targeted Risk Assessments go deeper, into four areas to reveal if employees are:

  • Eating right
  • Getting enough exercise
  • Sleeping well
  • Coping with stress


Track Biometrics

  • Sleep Activity
  • Height/Weight
  • Blood Sugar
  • Blood Pressure
  • Cholesterol
  • Employees Health Notes


Coaching Programmes
Programmes & videos from wellbeing experts to help your employees make real-world improvements.



Health Content
Articles & recipes designed to help promote and provide information to make better sleep, stress, nutrition & activity decisions.

Read More

Read Less

Watch this short video to learn more.

Employees can take control of their medical condition

Cigna Wellbeing® Chronic Condition Management Programme




A busy job and being away from their home country can make managing diabetes, high blood pressure and heart problems difficult for globally mobile employees. At Cigna we understand that it can be stressful. That’s why we’ve put together a programme, led by our highly experienced nurses, to help employees take control of their chronic condition.

To sign up for the Chronic Condition Management Programme employees need to complete the confidential Cigna Health Risk Assessment on the Cigna Wellbeing® app or Cigna Envoy®. Then, simply indicate that they’d like to be contacted by a specialist nurse.

How does it work?

  • A nurse will contact employees in order to get a better understanding of their diagnosis, their medications (if any), and their lifestyle.
  • Employees will then create short-term and long-term goals, as well as strategies for achieving them. Employees’ family members can also participate in the programme if they feel they need the extra help.
  • Arrange follow ups as often as employees need, from every 15 days to every month.
  • The programme is as brief or long as employees need it to be.



Watch this short video to learn more.
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Cigna Wellbeing app in action

Real life member story!



The Cigna Wellbeing® app allows employees to take control of their health. It gives them access to a doctor, the care they need wherever they’re located in the world and the practical support required to make the right lifestyle choices – and helps them stick with it.



Cigna

asks...

Joan

Mother of 2 children

We’ve asked Joan to explain how the app helps her manage a busy lifestyle

Joan

With two young children and a full-time job, life’s never dull. My husband works too and there’s always lots going on, but we wouldn’t have it any other way. Generally my health is good, but I am prone to suffer from sinus infections and as we’re new to the country with no options for child care, it’s difficult for me to get to the doctor’s surgery.


That’s when my Cigna Wellbeing app comes to the rescue. Last week I woke up with the familiar tell-tale signs, made a call and was able to schedule a video consultation with the doctor for later in the day.


We discussed my symptoms, medical history, drug allergies and details of other prescribed medicines I was taking and based on this information the doctor confirmed that I had a sinus infection, wrote me a prescription and uploaded it to my phone. All I had to do was print it off and pop into my local pharmacy to pick up my medicines. It couldn’t be simpler.


Thanks to my app, I was able to speak to a doctor and fast-track my treatment without leaving the house. Yes, the service is convenient and it suits my circumstances, but it’s also thorough. The doctor was kind and attentive and gave me the reassurance I needed.




Download and FAQs

For all fully insurance clients, from renewal, the Cigna Wellbeing® app will be available to download for free by searching for ‘Cigna Wellbeing’ on:

Google Download Apple Download



We have also put together a FAQs document for any further questions you may have.

FAQ Document

CONTACT US

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YOU CAN CONTACT OUR TEAM:

marketing.eu@cigna.com